Please contact email@example.com or firstname.lastname@example.org for any queries related to customer returns or exchanges.
Mara & Mine take great pride in our reputation for quality, and we will provide you with an exchange or refund for full priced items only where:
- the goods are in saleable condition, in their original packaging;
- the goods have not been worn or damaged;
- Mara & Mine must be notified by writing within fourteen (14) days of receipt of goods of an exchange or return. The customer agrees that goods supplied in respect of which a written claim has not been made as aforesaid, shall be deemed to have been of merchantable and faultless quality at the time of receipt by the Customer.
- the original invoice as proof of purchase is provided.
- are faulty (unless caused by you);
- have been wrongly described;
- are different to the goods that you ordered;
All returns must be returned to Mara & Mine’s Online-Shop within 28 days to be eligible for an exchange. Returns after this period will not be accepted.
Attn: Mara & Mine
10753 Forest St.
Santa Fe Springs,
CA, 90670, USA
We do not refund original shipping charges. Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty.
Items can only be exchanged for a different size or colour in the same style. All exchanges are subject to availability.
Return shipping must be prepaid and via a traceable method to ensure safe and documented delivery. We take no responsibility for missing incoming deliveries. Return shipping charges are not refundable.
Mara & Mine will reimburse any reasonable document shipping charges for return of goods that have been deemed faulty.